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Case Study — Web Platform & Emergency Systems

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Client CATAMP / CIPET

URL catamp.org.ar/cipet

Scope Web Platform · UX/UI . Support

Technology Pupila® Custom Platform

Industry Public Safety · Transportation

/ Overview /

An incident management system for operators who answer the national 0800 emergency line for hazardous materials transport — 24 hours a day, 365 days a year.

CIPET — (Centro de Información para Emergencias en el Transporte) — is a service of CATAMP, the Argentine Chamber of Road Transport of Dangerous Goods. When a truck carrying hazardous materials has an accident anywhere in the country, the driver or a bystander calls 0800 666 2282.

We built the online operator call management system — the platform that trained operators use in real time to log the incoming call, record the incident details, classify the alert level, and dispatch the appropriate emergency response.

The system has been operational since 2015 and handles every hazardous materials incident reported in Argentina.

/ The Challenge /

A real-time decision tool for operators handling dangerous incidents — speed, clarity, and zero margin for error.

When a call comes in, the operator must identify the vehicle, the hazardous cargo, the exact location, and the informant — all while on the phone — and immediately trigger the right response chain. The interface must guide this process without friction under stress.

/ The Response Protocol /

THREE-TIER ALERT SYSTEM

GREEN

Low risk — Monitoring

The operator stays on the line, provides guidance to the driver, and monitors the situation. No external intervention required. The system logs the event and keeps it open for follow-up.

YELLOW

Medium risk — Provincial alert

The system triggers notification to provincial authorities and nearby emergency services. The operator coordinates through the wizard, logging all communications and tracking response timelines.

RED

High risk — National intervention

Full national response activated. The system automatically fires the cascade of pre-registered calls — police, firefighters, civil protection, health services — and records every action taken.

Live Incident Map

Interactive Svelte map georeferencing every hazardous materials incident recorded since 2015. Filterable by date, type of substance, severity level, and geographic region. Updated in real time from operator input.

Statistics Module

Automated reports covering accident frequency, routes, localities, substance types, spills, leaks, and severity. Covers the 2022–2025 period with historical data dating back to 2008. Published annually and by request.

Adherent Self-Management Portal

Secure extranet for adherent companies to manage their registered units, driver contacts, and emergency cascade call lists. Digital data updates replace the previous paper-based process entirely.

Technical Bulletins & Manual

Monthly technical bulletins on emergency response for specific dangerous substances. Full digital distribution of the Hazardous Transport Risk Manual produced jointly with the Secretariat of Civil Protection.

/ The Solution /

Incident Management Platform
for Operators

The complete call-handling platform from operator login through the full incident wizard to notification dispatch and event archiving.

catamp.org.ar / cipet

¿QUÉ PASÓ?

Intente definir el tipo de evento seleccionando los siguientes tags:

¿CUÁNDO PASÓ?

Ingrese la fecha y hora en que se produjo el evento

En caso de no poder identificar el evento con los tags, seleccione un tipo de evento manualmente.

Por cualquier problema relacionado al acceso al sistemas, solicite soporte técnico vía email a [email protected]
o telefónicamente al +54 11 3221 5590 en el horario de 09 a 18 Hs. Por emergencias al +54 911 2648 9451

Centro de Información para Emergencias en el Transporte
Sistema de registro de gestiones

HOW THE WIZARD WORKS

Call arrives

The on-duty operator authenticates into the system. The login screen identifies the operator session and logs session time — critical for shift accountability in a 24/7 operation.

Start Incident Handling

A single, unmissable green button activates when a call comes in. One click opens a new incident record and starts the wizard — designed so the operator can respond in seconds under stress.

Identification

The operator captures license plate, carrier, cargo owner, location (with geo-reference), the hazardous substance involved, and caller details. License plate lookup connects to the R.U.T.A. national registry.

Wizard steps

Each subsequent step narrows the response: incident location confirmation, alert level classification, and notification dispatch — while the live panel on the right tracks the full event record as it's built.

Resolution & Closure

The operator coordinates necessary communications with members, subscribers, and emergency services, tracking the response until full resolution. Upon closing the case, the system automatically generates and delivers comprehensive incident reports to CIPET, the involved carrier, and all relevant authorities.

/ Impact /

National emergency coverage,
every day since 2015.

24/7

Continuous operation — trained operators ready to manage any hazardous materials incident on any road in Argentina, every day of the year.

200+

Adherent companies with their fleet, driver, and emergency contact data registered in the system — looked up in real time during the operator wizard.

2015

Year the digital incident management system went live. Every hazardous materials accident managed through CIPET since then is recorded, georeferenced, and publicly accessible.

We build systems where clarity under pressure is the product.

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CIPET

A real-time decision tool for operators handling dangerous incidents — speed, clarity, and zero margin for error.

Incident Management Platformfor Operators

¿QUÉ PASÓ?

¿CUÁNDO PASÓ?

National emergency coverage,every day since 2015.

Incident Management Platform
for Operators

National emergency coverage,
every day since 2015.